Computer Systems Technician

Computer Systems Technicians provide assistance to internal customers with problems regarding computers, telephony, network or peripheral devices. Monitors all technology performance, prioritizes issues, and initiates resolutions. Installs, maintains, and repairs telecommunication and call centre systems.

Personal requirements of a Computer Systems Technician may include:

  • Excellent written and verbal communications skills
  • Excellent computer skills
  • Problem solving skills

Computer Systems Technicians may complete the following tasks:

  • Independently evaluate outage conditions and ascertains which vendor or support group should be contacted for service
  • Install, configure and maintain network operating systems, local area network, wide area network, and technology infrastructure
  • Analyse and resolve problems associated with server hardware and applications software
  • Detect diagnoses and reports problems on server and desktop systems
  • Install, troubleshoot, repair and maintain telecommunication and call centre systems including dialers, voice response units, call monitoring systems, automatic call distributors and call routers
  • Develop proficiency in computer, telephony and network systems related tasks such as voice and data integrated applications, automatic call distributors, call flow efficiency, automatic dialers and integrated facsimile servers
  • May draft department operating procedures and instructions for others to use when performing computer, telephony, and network diagnosis and repairs
  • Monitor overall computer, telephony and network performance
  • Identify and prioritise problems and initiates corrective action
  • Perform system backups and recovery
  • Ensure compliance, operational risk controls in accordance with regulatory standards and policies; and optimise relations with regulators by addressing any issues

This job usually requires a qualification in Information Technology plus on the job experience.